Question 1

Can I inject these products?

Accepted Answer

No, our balms are for external use only. They are designed to be applied topically to support skin health and provide soothing relief for aches and pains.

Question 2

Can I use these products on my face?

Accepted Answer

Yes, most of our balms are gentle enough for facial use. However, we recommend performing a patch test first, especially if you have sensitive skin. Our Kawakawa/Calendula Balm is a great option for facial care, as it is soothing and promotes skin healing.

Question 3

Which balm should I choose?

Accepted Answer

Each balm has unique properties suited to different needs:

Kawakawa Balm: Ideal for soothing eczema, psoriasis, and skin irritations.
Kopakopa Balm: Great for calming bites, burns, and rashes.
Tupakihi Balm: Best for muscle aches, joint pain, and nerve discomfort.
Kawakawa/Calendula Balm: Perfect for healing dry skin, minor wounds, and scars.

If you’re unsure, feel free to contact us, and we’ll help you select the right balm for your needs.

Question 4

Should my balm have chunks in it?

Accepted Answer

Yes! It’s normal to see small plant particles or feel a slight texture in some of our balms. This reflects the natural, handcrafted process we follow—each balm is infused with real native plants like kawakawa, and we embrace the imperfections that come with using raw, unprocessed ingredients.

Question 5

How should I store my balm?

Accepted Answer

To keep your balm fresh and effective, store it in a cool, dry place, away from direct sunlight. In warmer weather, you can store it in the fridge to prevent the natural oils from softening or melting.

Question 6

How long will my balm last?

Accepted Answer

Our balms are made with natural ingredients and do not contain synthetic preservatives. If stored properly, they should last for up to 12 months. Check the product for any changes in texture, scent, or colour as a sign it may be time to replace it.

Question 7

Are the ingredients safe for sensitive skin?

Accepted Answer

We use gentle, plant-based ingredients, but everyone’s skin is unique. If you have very sensitive skin or are prone to allergies, we recommend doing a patch test before applying the balm more broadly.

Question 8

Can I use these products on children or babies?

Accepted Answer

Yes, many of our balms are suitable for children. For infants, we recommend using a small amount of Kawakawa/Calendula Balm, as it’s gentle and nourishing for delicate skin. Always perform a patch test first to ensure there are no adverse reactions.

Question 9

Do you use preservatives in your products?

Accepted Answer

No, our products are made with natural ingredients and do not contain synthetic preservatives. The addition of beeswax helps extend the shelf life of our balms naturally.

Question 10

Do your products contain any synthetic fragrances?

Accepted Answer

No, all scents in our products come from natural essential oils and botanical infusions. We believe in keeping things simple, clean, and free from artificial additives.

Frequently asked questions